Cancellation & refunds
The rules below apply to date changes, group reductions and cancellations.
More than 24 hours before
You may change the date, reduce your group or cancel. The affected deposit is refunded in full.
Within 24 hours
Date changes are not available. Cancelling or removing guests returns 0% of the affected deposit.
Weather cancellation
If the captain cancels for weather, we will move your booking to an eligible day when possible. Otherwise, the deposit is refunded in full.
No-shows
Guests not boarded by the boarding time are marked as no-shows. Their deposit is kept and their seats may be released. If crew recorded an on-time arrival offline, it will be restored when capacity allows.
How refunds work
Approved refunds return to the original card. Bank processing times may vary.